Privacy Policy

Effective Date: AUGUST 15, 2026

Welcome to www.wellknowncomputers.com (the "Site"), owned and operated by Wellknown Computers Private Limited ("we," "us," or "our"). We value your trust and are fully committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, process, share, and protect your information when you access our platform, in strict compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect personal information necessary to deliver hardware products, process transactions, fulfill statutory tax obligations, and improve user experiences.

A. Data Provided Directly by You

Account & Registration Details: Full name, email address, contact telephone number, password, and account credentials created upon registration.

Transaction & Billing Data: Delivery address, billing address, GST identification number (GSTIN for business billing), payment method confirmation, and order history. Note: All electronic payment processing occurs via secure PCI-DSS certified payment gateways; we do not store full credit/debit card numbers, CVVs, or Net Banking credentials on our servers.

Customer Communications: Information provided during customer support inquiries, feedback forms, warranty assistance requests, or legal notices.

B. Data Collected Automatically

Technical & Log Information: IP address, operating system, browser type, device identifiers, session durations, referring URLs, pages viewed, and access timestamps.
Cookies & Tracking Identifiers: Small data files stored on your device to maintain session integrity, retain shopping cart items, measure traffic analytics, and personalize browsing features.

2. Purpose and Legal Basis for Data Processing

We process your personal data exclusively for legitimate commercial and statutory purposes:

  • To process, fulfill, bill, ship, and deliver your computer hardware purchases.
  • To communicate order status notifications, shipping updates, and invoice details via SMS, WhatsApp, or Email.
  • To verify identity, prevent fraudulent transactions, and secure our e-commerce infrastructure.
  • To assist customers in facilitating manufacturer warranty claims and serial number tracking.
  • To comply with statutory accounting, tax reporting (GST), and law enforcement obligations under Indian law.

3. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data to third parties. Data is shared strictly on a need-to-know basis with trusted service partners to perform essential operations:

Processor Category

Purpose & Scope

Compliance Safeguards

Payment Gateways

Processing online payments, UPI, debit/credit cards, and EMI options (e.g., Razorpay, PayU).

PCI-DSS Certified, SSL/TLS Encryption

Logistics & Couriers

Dispatching packages, delivery verification, and reverse pickups (e.g., Shiprocket, BlueDart, Delhivery).

Address & Phone sharing solely for delivery

IT Infrastructure

Cloud hosting, database maintenance, and security firewalls.

ISO 27001 Certified Indian Data Centers

Statutory Authorities

Mandatory disclosure upon receiving valid court orders or statutory demands under Indian law.

Strict compliance with IT Act Section 69

4. Your Rights under the DPDP Act, 2023

As a Data Principal under Indian data privacy laws, you possess the following rights:

  • Right to Access & Review: You may request a summary of personal data held by us along with processing activities.
  • Right to Correction & Updating: You have the right to request correction of inaccurate, incomplete, or outdated personal data.
  • Right to Withdraw Consent & Account Erasure: You may withdraw your processing consent at any time or request permanent deletion of your account and personal data, subject to statutory tax retention rules (e.g., GST audit records).
  • Grievance Redressal: You have the right to seek redressal for privacy concerns through our designated Grievance Officer.

5. Data Retention & Security Measures

We retain personal data only as long as necessary to fulfill operational purposes or to satisfy statutory legal and financial retention periods. We employ standard technical safeguards including 256-bit SSL/TLS encryption, secure firewalls, restricted access protocols, and periodic vulnerability scans to protect your information.

6. Cookies & Opt-Out Protocols

You may disable or clear cookies through your browser settings. However, disabling essential session cookies may restrict certain website functionalities, such as maintaining items inside your electronic shopping cart.

7. Grievance Officer Contact Details

In compliance with Section 5(9) of the Information Technology Act, 2000 and Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are set out below:

GRIEVANCE OFFICER DETAILS

  • Name of Officer: Mr. Peeyush Kumar Jain
  • Email Address: admin.support@wellknowncomputers.org