Cancellation & Refund Policy

1. Order Cancellation Policy

A. Pre-Shipment Cancellation (By Customer)

Customers may request order cancellation prior to order dispatch by contacting customer support at admin.support@wellknowncomputers.org or via their account portal. If the order has not been picked up by the logistics partner, a 100% full refund will be processed to the original payment source within 3 to 7 business days.

B. Cancellation After Dispatch

Orders that have already been dispatched or handed over to courier carriers cannot be canceled in transit. If delivery is refused at the doorstep without valid outer tamper grounds, round-trip logistics charges and restocking fees will be deducted prior to any conditional credit issue.

2. General Returns & Finality of Sale

No Return for Change of Mind / Preference / Compatibility Error: Due to the sensitive electronic nature and high value of IT hardware, all sales are final post-delivery, subject to applicable statutory consumer rights and our DOA/defect/wrong-product procedures. We do not accept returns, replacements, or refunds for:

• Change of mind, personal disliking, or preference changes post-delivery.
• Product incompatibility with customer’s existing setup or incorrect hardware ordering by buyer.
• Opened digital software keys, antivirus cards, or unsealed consumable items.
  
  

3. Dead On Arrival (DOA), Transit Damage & Defect Exception Policy

In accordance with Indian consumer protection standards, we provide complete protection if a product is physically damaged in transit, delivered with missing contents, or defective out of the box (Dead On Arrival – DOA).

A. Reporting Windows

• Visible Transit Damage, Shortages, Wrong Product & Apparent DOA: Must be reported to our support desk within 24 to 48 hours of delivery confirmation.
  
  
• Latent Defects / Post-Setup Issues: Separate manufacturer warranty coverage remains applicable for functional defects that arise after initial setup throughout the official brand warranty period.
  
  

B. Mandatory Unboxing Video Requirement

To substantiate claims of physical damage, missing contents, wrong product, or apparent DOA, the customer MUST provide an uninterrupted, clear unboxing video showing:

1. The unopened outer shipping package and readable shipping label with tracking AWB number.
   
   
2. The physical opening of outer seals and inspection of the product brand box.
   
   
3. Clear footage of the component condition, serial numbers, and observed physical flaw or defect.
   
   

C. Inspection, Verification & Resolution Process

1. Upon receiving the claim and unboxing video, our technical team validates the serial number against internal dispatch logs.
   
   
2. If validated, we arrange a free reverse logistics pickup from the customer’s address.
   
   
3. Upon receipt and physical inspection at our central hub verifying that the flaw is non-user-induced, we will dispatch a brand-new replacement unit at zero additional cost within 3 to 5 business days.
   
   
4. Out-of-Stock Fallback: If an identical replacement unit is unavailable from the manufacturer stock, the customer will be offered the choice of store credit or a 100% full refund back to the original payment mode within 3 to 7 business days.